Returns & Refunds

We want you to be thrilled with your new mini bike frame. If you aren’t completely satisfied, we are here to help. Please review the policies below regarding returns, exchanges, and refunds.

1. Return Window

You have 30 calendar days from the date of delivery to initiate a return.

  • Eligible Items: Unused, unmodified frames, parts, and accessories in their original packaging.
  • Non-Returnable Items:
    • Custom-built or “made-to-order” frames (e.g., custom stretch, special geometry, or custom paint/powder coat).
    • Items that have been welded, ground, drilled, or modified in any way.
    • Used or mounted parts (unless they arrived defective).
    • Clearance or “scratch and dent” items marked as Final Sale.

2. Return Conditions

To be eligible for a return, the item must be:

  1. Unused and Uninstalled: The item must not have been bolted to an engine, welded, or test-fitted in a way that leaves marks or scratches.
  2. In Original Packaging: The item must be returned in the original box with all included hardware, instructions, and protective foam.
  3. Free of Damage: If the item is returned damaged due to poor repackaging, a restocking fee may be increased, or the return may be refused.

Please note: Because frames are heavy and can shift during transit, we strongly recommend using the original packaging materials and securing the item firmly to prevent “shipping rash.”

3. Restocking Fee

  • Standard Returns (Buyer’s Remorse / Wrong Order): A 15% restocking fee will be deducted from your refund. This covers the inspection, repackaging, and quality control process required for oversized items.
  • Defective or Incorrect Items: No restocking fee applies. We will cover the cost of return shipping if we shipped the wrong item or if the item arrived with a manufacturing defect.

4. How to Initiate a Return

Please do not ship the item back without authorization.

  1. Contact Us: Email info@minibikeframe.com with your Order Number and the reason for the return. Please include photos if the item is damaged or defective.
  2. Receive RMA Number: Our team will review your request and email you a Return Merchandise Authorization (RMA) number and return shipping instructions.
  3. Ship the Item: Write the RMA number clearly on the outside of the box. You are responsible for return shipping costs (unless the item is defective/wrong).
  4. Inspection & Refund: Once we receive the item, our techs will inspect it (usually within 2–3 business days). If approved, your refund will be processed to your original payment method within 5–7 business days.

5. Exchanges

If you ordered the wrong size or style, the fastest way to get the correct part is to place a new order for the correct item and return the original item for a refund (subject to the restocking fee above).

If you are exchanging due to a manufacturer defect, we will cover shipping both ways.

6. Damaged or Defective Items

Please refer to our Shipping Info page for specific instructions on reporting damage during transit.

If you receive a frame with a manufacturing defect (e.g., misaligned neck tube, cracked weld), contact us immediately. We may offer one of the following solutions:

  • A full refund (including shipping).
  • A replacement part/frame at no cost.
  • A partial refund to cover local repair costs (e.g., at a local welding shop) if that is more convenient for you.

7. Refund Processing

Once your return is approved, refunds will be issued to the original credit card, PayPal, or payment method used at checkout.

  • User payment method: Refunds typically appear on your statement within 5–10 business days, depending on your Payment method.
  • Store Credit: If you prefer, we can issue store credit immediately upon approval, often with a bonus for your next build.

Questions?
We are happy to help you figure out fitment before you order to avoid the hassle of returns.
📧 info@minibikeframe.com